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FAQ - please read before posting

Posted: Mon Mar 20, 2017 10:36 am
by Rogue
  • Player wrote:I have a problem with a purchase I made...
    Answer: If you made a purchase in the game and something went wrong, please send an e-mail to mentioning your Player ID number and attach a screenshot of the invoice you received from Google Play/iTunes. It will be looked into as soon as possible!
  • Player wrote:My progress is gone! I haven't registered my account...
    Answer: Unfortunately we cannot retrieve unregistered accounts. We always recommend to register your account with a valid e-mail address, so your progress would be safely stored. It's the only way to transfer your account to a new device or make sure your progress stays in place if you need to reinstall the game!
  • Player wrote:I forgot my password/I want to change my password!
    Answer: No worries! If you registered your account with a valid e-mail, just enter the login screen and use the "I forgot my password" option to receive a link that will let you reset your password.
  • Player wrote:I want to change the e-mail address attached to my account.
    Answer: Unfortunately, it's currently not possible to change the e-mail address attached to an account.