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Can't buy gems

Posted: Mon Sep 02, 2019 11:50 pm
by Daybreak
So, whenever I try to buy gems, the loading symbol gets stuck on the screen and I have to leave the game. Does anybody know what's causing this or what other methods of payment can I use?

Re: Can't buy gems

Posted: Fri Sep 06, 2019 12:09 pm
by yakuza
What device are you using? Does it happen always/sometimes?

Re: Can't buy gems

Posted: Sat Sep 07, 2019 11:05 pm
by Daybreak
I'm using android and it always happens.

Re: Can't buy gems

Posted: Mon Sep 16, 2019 4:52 pm
by yakuza
Do you happen to have rooted device/non official android distribution? It might interfere with Google Play payments sometimes.

Re: Can't buy gems

Posted: Thu Sep 26, 2019 10:40 pm
by Daybreak
The phone I have is labelled as an android, by both the phone company itself and google. Though, my model isn't seen as a very common type. It's from the Xiaomi brand, though I don't know which line.